Assistant, Retail Operations

Walmart Stores SAN BRUNO, CA

About the Job

Position Description


Enable the rapid growth of Walmart’s digital business and Omni-Channel customer experience by creating a high performance culture of Operational Excellence with a focus on delivering phenomenal Partner Support core focus will be around Retail Core Operations , Deflection Strategy & Operations support, workflow design & maintenance operations support.

Ability to navigate in a highly complex, yet very face paced environment

• Root Cause Analysis for Executive and Retail Escalations - technical expertise with Walmart systems and partnerships with engineering to quickly determine root cause on escalations and provide resolution details to teams.
• Drive accountability with engineering and product teams to ensure that bug fixes have clear timelines for fix/release.
• Internal Support defect reduction – understand issues plaguing cross functional teams. Drive process, or product changes through analytics/reporting of ticketing systems to understand what needs to be focused on to reduce pain points for internal customers
• Drive process improvements & training with Retail Support (Tier 1) to drive down resolution times, and increases efficiencies
• Drive process improvements and workflow enhancements with Tier 2 and DataOps support teams. Strong partnerships, understanding of current processes. Identify gaps and implement process improvements and workflow enhancements


-Ability to identify problem patterns and work quickly to engage teams on fix + root cause analysis
-Capable of taking minimal direction to identify & solve complex problems
-Follows up promptly on issues and provides timelines & resolutions to leadership
-Must be able to follow through on issues, provide timelines, & set clear expectations
-Self-starter, curiosity driven, adept at handling unknown scenarios, capable of handling multiply high level priorities at any given time
-Ability to drive & implement process improvements & efficiencies within retail operations
-Ecommerce operational background required
-Merchant background would be a plus, however not required
-Helps drive process improvement and cross-functional projects for Walmart.com Operations to completion

Minimum Qualifications


Operations workflow background a plus
SQL experience a plus
Analytics Background/Experience
Self Driven

Additional Preferred Qualifications



Company Summary


The Walmart eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better.  With the help of some of the brightest minds in technology, merchandising, marketing, supply chain, talent and more, we are reimagining the intersection of digital and physical shopping to help achieve that mission.

Position Summary


Enable the rapid growth of Walmart’s digital business and Omni-Channel customer experience by creating a high performance culture of Operational Excellence with a focus on delivering phenomenal Partner Support core focus will be around Retail Core Operations , Deflection Strategy & Operations support, workflow design & maintenance operations support.

Ability to navigate in a highly complex, yet very face paced environment

• Root Cause Analysis for Executive and Retail Escalations - technical expertise with Walmart systems and partnerships with engineering to quickly determine root cause on escalations and provide resolution details to teams.
• Drive accountability with engineering and product teams to ensure that bug fixes have clear timelines for fix/release.
• Internal Support defect reduction – understand issues plaguing cross functional teams. Drive process, or product changes through analytics/reporting of ticketing systems to understand what needs to be focused on to reduce pain points for internal customers
• Drive process improvements & training with Retail Support (Tier 1) to drive down resolution times, and increases efficiencies
• Drive process improvements and workflow enhancements with Tier 2 and DataOps support teams. Strong partnerships, understanding of current processes. Identify gaps and implement process improvements and workflow enhancements


-Ability to identify problem patterns and work quickly to engage teams on fix + root cause analysis
-Capable of taking minimal direction to identify & solve complex problems
-Follows up promptly on issues and provides timelines & resolutions to leadership
-Must be able to follow through on issues, provide timelines, & set clear expectations
-Self-starter, curiosity driven, adept at handling unknown scenarios, capable of handling multiply high level priorities at any given time
-Ability to drive & implement process improvements & efficiencies within retail operations
-Ecommerce operational background required
-Merchant background would be a plus, however not required
-Helps drive process improvement and cross-functional projects for Walmart.com Operations to completion