Project Mgr II, eCommerce Ops Support (CA) - WMTCentralOps(WCO12211)

Walmart Stores SAN BRUNO, CA

About the Job

Position Description


The Walmart.com Customer Care Project Manager will oversee projects related to how we communicate with customers across multiple channels including email, text messaging and push notifications. The Project Manager will collaborate with a wide range of stakeholders including marketing, software development, UX design and customer care to ensure communication enhancements are effectively designed to improve customer experience and implemented efficiently.

Specific responsibilities include:

• Manages Customer Care programs from project inception through post-launch by defining and executing on project goals and objectives; developing and maintaining a project schedule to track milestones; developing and executing plans for managing risk; escalating project-related issues to management; providing project status reports to stakeholders and management; and partnering with cross-functional teams to build, define, and manage project workload.

• Assists in cross-organizational alignment and communications by partnering with stakeholders to identify project scope, direction, and plan; collaborating with stakeholders to execute and launch complex projects; developing and communicating mitigation plans; and monitoring and administering project gating and governance processes.

• Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.

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Minimum Qualifications


• Bachelor’s degree in Business, Information Systems, Supply Chain management or related field and 3 years experience in project management or related field OR 5 years experience in project management or related field.
• Strong communication skills
• Exceptional interpersonal skills. Must be able to build and maintain effective cross-functional relationships.
• Proficiency with MS Excel, PowerPoint, Project

Additional Preferred Qualifications


• Master s degree in Business, Operations, or related field.
• Project Management certification.

Company Summary


The Walmart eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better.  With the help of some of the brightest minds in technology, merchandising, marketing, supply chain, talent and more, we are reimagining the intersection of digital and physical shopping to help achieve that mission.

Position Summary


The Walmart.com Customer Care Project Manager will oversee projects related to how we communicate with customers across multiple channels including email, text messaging and push notifications. The Project Manager will collaborate with a wide range of stakeholders including marketing, software development, UX design and customer care to ensure communication enhancements are effectively designed to improve customer experience and implemented efficiently.

Specific responsibilities include:

• Manages Customer Care programs from project inception through post-launch by defining and executing on project goals and objectives; developing and maintaining a project schedule to track milestones; developing and executing plans for managing risk; escalating project-related issues to management; providing project status reports to stakeholders and management; and partnering with cross-functional teams to build, define, and manage project workload.

• Assists in cross-organizational alignment and communications by partnering with stakeholders to identify project scope, direction, and plan; collaborating with stakeholders to execute and launch complex projects; developing and communicating mitigation plans; and monitoring and administering project gating and governance processes.

• Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.