OPERATIONS ANALYST 1 - Help Desk Tech

Walmart Stores SAN BRUNO, CA

About the Job

Position Description


Assists in the development of our Windows and Mac infrastructure environment. Primary focus will be Mac / iOS.
• Completes information technology (IT) related project work
• Coordinates and completes associate requests for access, installation, procurement, and support regarding workstations, printing, phones, audio and video conferencing, video and audio equipment, smartphones, applications, and vpn
• Demonstrates up-to-date expertise in Information Technology and applies this to the development, execution, and improvement of action plans
• Models compliance with company policies and procedures and supports company standards of ethics and integrity
• Monitors the prioritization and handling of information technology-related requests
• Provides and supports the implementation of business solutions
• Provides information technology (IT) support to Walmart associates

Minimum Qualifications


• Minimum 3 plus years of solid Windows and Mac troubleshooting experience
• Associate degree (Bachelors preferred) or 6 years of corporate experience (working with MACs and Windows, with at least one of those years working as an elevated capacity, like L2)
• Strong customer service experience

Additional Preferred Qualifications


Additional Preferred Qualifications
• Expert at diagnosing and fixing Windows and Mac systems, hardware, applications, and mobile devices.
• Experience supporting MACs and Windows in an enterprise environment and worked with the Microsoft Office suite, VPN, and remote desktop
• Ability to troubleshoot general network issues
• Desktop support, phone support or customer facing experience
• At least 1 year of having worked on servers (Windows, MACs, or Linux) in some support capacity
• Experience with Active Directory
• Possess excellent written and verbal communication skills
• Project coordination experience a plus
• Strong technical, analytical, and problem solving skills
• Ability to multi-task and prioritize
• Ability to work well in a fast paced, team environment

Company Summary


The Walmart eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better.  With the help of some of the brightest minds in technology, merchandising, marketing, supply chain, talent and more, we are reimagining the intersection of digital and physical shopping to help achieve that mission.

Position Summary


Assists in the development of our Windows and Mac infrastructure environment
• Completes information technology (IT) related project work
• Coordinates and completes associate requests for access, installation, procurement, and support regarding workstations, printing, phones, audio and video conferencing, video and audio equipment, smartphones, applications, and vpn
• Demonstrates up-to-date expertise in Information Technology and applies this to the development, execution, and improvement of action plans
• Models compliance with company policies and procedures and supports company standards of ethics and integrity
• Monitors the prioritization and handling of information technology-related requests
• Provides and supports the implementation of business solutions
• Provides information technology (IT) support to Walmart associates

Minimum Qualifications
• Minimum 3 plus years of solid Windows and Mac troubleshooting experience
• Associate degree (Bachelors preferred) or 6 years of corporate experience (working with MACs and Windows, with at least one of those years working as an elevated capacity, like L2)
• Strong customer service experience