Senior Product Manager, Customer Experience

Walmart Stores SAN BRUNO, CA

About the Job

Position Description

Responsibilities for the Senior Product Manager role will include:
- Developing and championing product vision, strategy and roadmaps for multiple product lines, in support of business goals and objectives
- Using customer & market research, customer and user feedback, customer usage and competitive analysis to identify new product opportunities and enhancements
- Working with multiple functions to build and evaluate business cases to support product investment decisions
- Presenting and clearly articulating product strategy to company leadership
- Researching competition and third party vendors to understand the market dynamics
- Prioritizing, designing and implementing projects and enhancements
- Leveraging data to make informed product decisions

Product Discovery and Definition
- Own the product discovery process
- Collaborate with the business, user experience and engineering teams during discovery to assess value, usability and feasibility of product features
- Specify, prioritize and communicate high level and detailed product requirements while following agile methodology
- Manage partner relationships, identify necessary and/or desirable third-party features; evaluate and select vendors, negotiate agreements and contracts, and manage partnership integration
- Manage third-party dependencies and secure necessary engagement / resource alignment for the creation of co-developed product features

Product Implementation, Deployment and Support
- Engage with engineering and project management during implementation; quickly answer questions that arise during implementation and to make scope tradeoff decisions
- Work closely with Marketing, the Business and AB testing teams to launch products and ensure their adoption
- Coordinate post-launch activities to validate that the product works as designed and that operational processes dependent on the feature successfully complete acceptance testing
- Define, track and improve key product metrics

Minimum Qualifications

The ideal candidate has prior experience in product management and data analytics. S/he is a strategic thinker, is analytical, detail and results-oriented with excellent problem-solving skills and a strong work ethic. S/he is a highly motivated self-starter. This individual is an evangelist for his/her product and has a deep understanding of his/her customers’ needs, the product and the competitive landscape. S/he has the confidence and knowledge to successfully own the product. S/he is an excellent communicator and builds strong cross-functional relationships, internally and externally. This individual will be skilled in working across departments to collaborate with Business Managers, Design, Engineering, Project Management, QA, and Operations teams. His/her product management experience and understanding of agile methodologies is essential to the successful development of requirements and products.

Additional Preferred Qualifications

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Company Summary

The Walmart eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better.  With the help of some of the brightest minds in technology, merchandising, marketing, supply chain, talent and more, we are reimagining the intersection of digital and physical shopping to help achieve that mission.

Position Summary

The Digital Acceleration (DA) team builds mobile-first features that span the digital & physical worlds, and improve the in-store shopping experience through software & technology. Our work bridges eCommerce & Stores – a unique opportunity. The DA team is looking for a product manager to own & drive significant parts of this experience by adding net new features / functionalities, and by optimizing existing flows. While a strong level of partnering is required, you will be empowered to make big decisions, take risks, and lead the company in new and exciting directions.